Frequently Asked Questions

Bouchrana Cosmétique is a premium cosmetics brand offering luxury skincare, makeup, and fragrance products crafted with rare and effective ingredients from around the world.

Our products are crafted in state-of-the-art facilities using globally sourced ingredients, with a focus on quality, sustainability, and efficacy. Every batch is dermatologically tested before release.

Yes! We prioritize natural and organic ingredients whenever possible. All Bouchrana products are 100% cruelty-free and vegan. We never test on animals and exclude parabens, sulfates, and synthetic fragrances from our formulations.

Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout for customers who need their order faster.

Currently, we ship within the United States only. International shipping is coming soon — sign up for our newsletter to be notified.

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat $5.99 shipping fee.

We offer a 30-day money-back guarantee on all products. If you're not satisfied, return the item in its original packaging for a full refund. No questions asked.

Contact our support team at support@bouchrana.com with your order number, and we'll send you a prepaid return shipping label. Once we receive the item, your refund is processed within 5-7 business days.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay through our secure Stripe checkout. All transactions are encrypted and protected.

Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order on our Track Order page anytime.